![]() If food items or personalized item arrive damaged or contains an error, please call Customer Care at 1-80. Unfortunatley, we are unable to replace or refund any order after 30 days. We will not refund consumer spelling error). If the product is damages, please make sure to keep the product as photos will be needed and should be sent to customer service within 30 days of when the order was shipped (according to the ship date on your tracking). For additional details, visit our Orders and Returns page.įood items and personalized items purchased on are not eligible for returns and are nonrefundable unless the product arrives damaged or contains a misspelling due to our error (Please note: is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. However, any spelling error on our part will receive a full refund. We will not refund consumer spelling errors. is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. Will refund a personalized item if I misspell a name? We are also unable to cancel the order after it is placed as per above. Please make sure the shipping address is correct before submitting your order. Unfortunately, once your order is placed, we are unable to make any changes to the shipping addresses. Aside from this security check, once an order is placed and an order confirmation e-mail is sent, an incorrect billing address causes no problems.Ĭan I change the shipping address after I placed an order? Incorrect billing addresses may cause issues during checkout when the cardholder information doesn’t match the mailing address where your credit card statements are sent. I typed in an incorrect billing address when checking out – how can I fix this? This is to ensure we meet the quality and service expectations you expect from OREO. Unfortunately, once your order is placed, due to the special care that goes into creating your order, we are unable to cancel it. accepts the following forms of payments through our secure system: ![]() We will respond within 24 - 48 business hours Please email or call us at 1-85 Monday – Friday 9AM-6PM ET. What if I am having trouble ordering from your online store? ![]() Orders will be shipped out of our warehouse within 8-10 business days of placing your order, and will incur shipping time.Orders placed on Holidays or Weekend Days will be processed the following business day.Orders are processed and shipped on business days only (Monday - Thursday, excluding Holidays).If you have any questions about your order, please contact Customer Care at or 1-85. Unfortunatley, once the order is cancelled, we are unable to re-instate the order. If you do still want the order, you will need to replace the order online with a new image or text. When we go to print your order, and the photo prints blurry or the text is not readable, will cancel an order and send you a refund email. If you have a registered account on, you can further check the status of your order by logging into my account. Once your order ships, you will receive a separate email with your shipment tracking information, including tracking number. If your order includes personalization and photos, after the order has been reviewed, you will receive another email letting you know we are actively processing your order. When placing an order with, you will receive an order receipt confirmation email to confirm we have received your order.
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